Lymphoroll Return Policy
1. General Information
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 14 days of receipt. Please read our return policy carefully before initiating a return.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unworn, and in its original packaging.
- The return request must be initiated within 14 days of receiving the product.
- The product must be in the same condition as when it was shipped to you.
3. Non-Returnable Items
Certain items cannot be returned for reasons such as hygiene or custom-made products. These include:
- Products that have been opened or used.
- Personalized or custom-made items.
- Gift cards and other non-returnable items as specified at the time of purchase.
4. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [insert contact email or phone number] within 14 days of receiving your order.
- Provide your order number and details of the product you wish to return.
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Please ensure the product is securely packaged and send it to the address provided by our customer service team.
5. Return Shipping Costs
Unless the product is defective or was incorrectly shipped, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.
6. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
7. Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item. The original item will be refunded once it is returned.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately upon receipt of the product. We will provide a full refund or replacement for defective items, including the cost of return shipping.
9. Changes to the Return Policy
Lymphoroll reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the updated date will be indicated. By continuing to use our website after changes are posted, you accept the modified policy.
10. Contact Us
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact us